Front Desk Night Agent

Company Name:
Front Desk Night Agent
Ref No.: 13-00817
Company/Department: McKinley Village
Location: Denali National Park, Alaska
Position Type: Seasonal-Full Time
Start Date / End Date: 05/08/2014 to 09/15/2014
Seasonal Recruitment Responsibility (80/20): Central Team (80%)
ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. The company is recognized as the industry leader in FORTUNE magazine''s "World''s Most Admired Companies, " and as one of America''s Largest Private Companies by both FORTUNE and Forbes magazines. ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 255,000 employees serving clients in 22 countries. Learn more .
Our Parks and Destinations group specializes in serving consumers; recreational and entertainment needs in national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions.
The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this countr most pristine protected lands and national parks.
We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.
Some of the national and state parks in which we operate include:
Asilomar Conference Center, California
Denali National Park, Alaska
Glacier Bay, Alaska
Lake Powell Resorts and Marina, Arizona
Zephyr Cove Resort & Marinas, Nevada
Mesa Verde National Park, Colorado
Olympic Peninsula, Washington
Togwotee Mountain Lodge, Wyoming
Position Summary:
Night Agents are responsible for the front desk operation during the overnight shift. Night Agents must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Essential Functions:
Check in and check out functions.Guest orientation of the local area and the Lodge facilities.Preparation and hand out of name tags, parking passes, and other orientation telephone service techniques and reservation system operation.Handling of guest mail, messages, and special reservations for guest transportation.Full understanding and utilization of the property management system.Familiarization with night audit functions.Assist all guests in any way possible.Maintain a limited supply of sundries.Notification and processing of an express check out process.
Empowered to make decisions that directly effect the gues experience in a positive fashion
After training, must display a working knowledge of emergency procedures so that employee and guest safety will be insured.
Utilizes the radio/paging internal communication system used throughout the facility.
Acts as the reservation attendant.
Assists in coordinating registration functions for all guests.
Daily front desk checklist tasks that include:
Maintains adequate change bank to support the guest service needs.
Reconciles disputed guest charges.
Provides explanation for paid outs, miscellaneous charges, and allowances (must have the approval of the supervisor on duty).
Participates in Quality Assurance Programs that include daily inspections and reviews to address areas in need of improvement.
Assists with storing and inventorying of supplies necessary to perform daily operations.
Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
Report to work on time and in complete uniform
Other duties as assigned
Status and Scope:
Reports to Front Office Manager; Front Office Supervisor
High school diploma or equivalent required.
Can read, understand and clearly speak English.
A drive license is necessary.
Minimum of two year experience in hospitality field.
Equipment Used:
Company vehicle, golf cart, computer
Travel Requirements:Little or No Travel (>10%)
Lifting Requirements:
LIGHT - Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds
Physical Requirements:BENDING OCCASIONAL
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